HelpTips on navigating the website
Need Gardening advice?
Having problems with the website?
How to OrderOnline at this Site
Through the Mail
How can I order without a credit card?
Online Ordering DifficultiesI am having problems ordering
Shopping Cart Details and Completing Your Order
Did you receive my order?
For your convenience, we have three easy ways to place your order. When using a credit card, you may select the method you are most comfortable with; online, phone or mail. We accept Discover, Visa and MasterCard. If you prefer to use a check or money order, your order must be submitted through the mail. All orders are prepaid as we do not bill or ship COD. Scroll down this page or click on your preferred option below for further details.»Back to top
Placing Your Order ONLINE at This Site
Thank you for stopping by Royal Dutch! We are happy to help you with your gardening needs and even though the internet can be a daunting place to shop, be assured that our website is safe and secure. Our customers enjoy the convenience and peace of mind of a SECURED shopping environment to view hundreds of products. Royal Dutch is designed as a full service shopping site complete with pictures and descriptions of products.
To shop at Royal Dutch customers "drill down" to the product they would like to order through searches. Starting with a search based on a product category (which is located in the upper left hand column), 1 cent sales items, a specific item search that is entered in the search field, or the unique "Plants By Type" search option, you locate the individual plants and supplies.
As a result of a search or category request, a product listing is displayed. From the product listing, additional information, such as pricing can be seen by clicking on the product name.
From this product detail screen you are able to click the "Add to Cart" or "Add" button next to the quantity you desire. You will now see your shopping cart. At this point you may either continue to search for other items to add to your cart, click on the "Begin Checkout" button to finalize your order, or you may also remove items from your shopping cart from this screen. Continue adding items in this manner until all items you wish to purchase are in your shopping cart.
When you have finished shopping and have clicked on the "Begin Checkout" button from your shopping cart you will see our weekly specials. These are items that are on sale for a limited time. To purchase any of these items simply click on the "Add to Cart" button. When ready, click on the "Continue Check Out" button.
The next page that appears requires your personal information. This personal information page includes your billing and shipping addresses, phone number, email, any special instructions you feel are necessary and the billing information. Please fill out this page completely. We ship via multiple carriers as well as U.S. Mail, so please provide your complete address as well as PO Box if applicable so delivery carriers can locate you. If you are returned to this page a second time, it is typically a result of either continued shopping or incomplete information. Most of the information will be filled out for you, however some information will not auto-fill on this page so check every line carefully.
Merchandise credit certificates cannot be redeemed online; any order you wish to place using a certificate must be mailed in.
Once the personal information page is completely filled out, and you press the "Preview Order" button at the bottom, you will be presented with an "Order review." YOUR TRANSACTION IS NOT YET FINAL - The review will not have an order number in the top right corner.
Please look over the 'Preview Order' page for accuracy. Make sure your name and address are correct including spelling and zip code. The items you have selected, free gifts you have earned, shipping policy information, and order total are all on this page to be reviewed. However, your order is not yet final.
Once you have reviewed your order, click on "Enter Final Payment Info" to continue. Enter your Visa, MasterCard, or Discover credit card information including expiration date. Once entered, click on the "Finalize Order" button.
When you click on this button, you will be presented with a final receipt. THIS IS YOUR FINAL ORDER. The receipt will have an order number in the top right corner and a thank you message, indicating that your order has been received for processing, will be displayed at the top. Please print a copy of this page for your records. In addition, a copy of the receipt will be emailed to the address provided.
If you experience difficulty during this process, loose your internet connection or wonder if your order was received, please read the section on Did you receive my order? before re-entering your order.»Back to top
By PhoneCustomers wishing to purchase using a credit card may take advantage of our phone ordering system. Telephone our friendly and informative customer service representatives at: (309) 663-2350
Monday - Friday: 8 am - 6 pm
Saturday: 8 am - 5 pm CST
Extended hours offered in the spring.
When shopping by phone we suggest that you browse our site and put items into a shopping cart as if you are shopping online. When you are finished shopping, proceed through the checkout process until you reach the "Preview Order" page (You will be asked to enter your name and address information, but not your credit card information before you see this page. Your order on eroyaldutch.com is not final until after you enter your credit card number and confirm the order again -- so don't worry about duplicate orders.) If your order looks correct, we suggest printing this page to use when you call in to place your order.»Back to top
Through the MailCustomers wishing to purchase using a check, money order, Discover, Visa or MasterCard (No CODs please) may wish to mail their orders to Royal Dutch.
When you prefer to mail us an order, we suggest that you browse our site and put items into a shopping cart, as if you are shopping online. When you are finished shopping, proceed through the checkout process until you reach the "Preview Order" page (You will be asked to enter your name and address information, but not your credit card information before you see this page. Your order on eroyaldutch.com is not final until after you enter your credit card number and confirm the order again -- so don't worry about duplicate orders.) If your order looks correct, we suggest printing this page. The printed Preview Order page can be mailed to Royal Dutch for processing. The page contains the correct shipping information that we need to process your order. Please include your full payment with your order, if you are purchasing with a credit card, write the type of card (Discover, Visa, or MasterCard), the card number and the expiration date on the "Preview Order" page. Please also provide your signature on the page.
You may mail the printout with your payment to:
1804 E. Hamilton Rd.
Bloomington, IL 61704